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Where do we deliver?
DESTINATION | METHOD | COST | TIMESCALE |
|---|---|---|---|
DANMARK | STANDARD | €6.00 | 2 - 3 business days |
BELGIUM, FRANCE, GERMANY, LUXEMBOURG, MONACO, NETHERLANS, POLAND, SWEDEN | STANDARD | €7.00 | 2 - 6 Business Days |
FINLAND & FAROE ISLANDS | STANDARD | €15.00 | 4 - 9 Business Days |
AUSTRIA, BULGARIA, CROATIA, CZECH REPUBLIC, ESTONIA, GREENLAND, HUNGARY, IRELAND, ITALY, LATVIA, LITHUANIA, PORTUGAL, ROMANIA, SLOVAKIA, SLOVENIA, SPAIN | STANDARD | €20.00 | 3 - 7 Business Days |
UNITED KINGDOM | STANDARD | €22.00 | 4 - 8 business days |
ASIA (Kina, Hong Kong, Taiwan, Japan, Sydkorea and Macao) | STANDARD | €23.00 | N/A |
GREECE & NORDAMERICA (USA and Canada) | STANDARD | €29.00 | N/A |
REST OF EUROPE | STANDARD | €30.00 | N/A |
Useful information
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Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept responsibility for late deliveries due to circumstances outside of our control. We will inform you of any unexpected delay.
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During extremely busy periods: Black Friday and Christmas bank holidays, we may need to slightly extend our delivery window. This will be by exception only. Please reach out to customer service if you have any questions or concerns regarding your order.
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Please be aware that customers are responsible for payment of any local customs duties. For deliveries to EU or Non EU addresses, please see ‘Customs clearance’ below.
How to track your order
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You can track your order using your tracking number and the link on your dispatch confirmation email. Alternatively, you can sign in to your Carder Puzzle account to track your order. You can also visit the following sites to track your order. Be sure to have your tracking number ready.
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Danmark delivery - Post Nord
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Europe and Rest of World delivery - Post Nord
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If you’re having trouble tracking your order, please contact us and we’ll be happy to help.
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Delivery hours are between 08:00 and 17:30. GMT, Monday to Friday, excluding Bank Holidays.
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The delivery company handling your order will call to schedule your appointment. Anything else you’d like to know? Contact us and we’ll be happy to help.
Customs clearance
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For deliveries to recipients within the EU, for legal purposes, you (or the recipient of the goods, if different) are the importer of the goods and are responsible for any import formalities as well as any taxes, fees, levies, or other charges due to local laws or customs rules.
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If you're ordering products to be delivered outside of the EU, they may be subject to taxes, fees, levies, or other charges due to local laws or customs rules. Whoever your order is addressed to is responsible for all customs costs associated with the import of the products, and will be required to pay any additional charges for international delivery. These include import duty, formal customs entry, taxes, levies and other charges that apply outside the EU. If you're ordering products to be delivered to someone else, make sure that they're aware that they'll need to cover this before you order.
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Unfortunately, we have no control over these charges and cannot offer assistance with these processes. We recommend that you check the import charges applicable in any non-EU country before ordering products to be delivered there.
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Because you (or the recipient of the products, if different) will be the importer for all international deliveries of the products, it's your responsibility to check that any products ordered comply with state and federal government import regulations, and that there are no local requirements or restrictions which may affect your goods. Make sure you check this before you order.
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If your order gets stuck in customs, you or the recipient will need to contact your local customs office and pay any additional charges or taxes to release the goods. Urban Outfitters cannot do this on your behalf.